“Bedside Manner Worth Bragging About”
“Bedside Manner Worth Bragging About”I had a lot of “requirements” when my heart finally decided a second baby was the final puzzle piece to our family. One of those was an amazing doctor who would balance the needs of ME as the mother, as well as the needs of my child. I did a lot of digging and thought I had found the one. 20 weeks into the pregnancy, I’d had enough and switched practices without looking back. I kept hearing of another doctor who left a big practice and opened his own, and how I had to give him a chance.
There is something to be said about never waiting in the waiting room. To be greeted by your name, to have a small staff who all know you, to never have to wait for an appointment even if it’s last minute, to never wait on hold for a nurse (or even the doctor!) when you have a question. I was more than a name and date of birth, they knew who I was when I called (& not because I called a lot!). Dr Paoloni took every concern I had and addressed them immediately and assured me, week after week, that this experience would be different. Every appointment he asked about Carter, he referred to Kelsey by her name and not “the baby”, and he always took time to ask what was on my mind – the appointments were NEVER rushed. After the appointment, he walked us to the front personally and talked to the staff about when he wanted to see us next.
Things took a turn the day I had Kelsey, when my blood pressure dropped, when her heart rate spiked and subsequently dropped (her way of telling us her cord was around her neck, I assume!) and yet Dr Paoloni kept the calmest demeanor, reassured me of all options, and took professional approaches to resolve every hiccup along the way. He came to check on me multiple times during the day, even just to say hi and ask how I was doing. After I delivered Kelsey, he took his time to take care of me and didn’t rush out. I never really knew what bedside manner was until I experienced all of this with Dr. Paoloni.
I am so thankful. Four years ago I was devastated and wrecked with pain and hormones and swore I’d never do this again. And here I am, with a beautiful baby girl & the best gift I could ever give my son – a best friend forever. She’s a prized treasure to Will as he will get to know the “daddy’s girl” bond. And for me- she’s the symbol of strength and resilience. She will remind me daily that we can do hard things. I have a mani/pedi partner forever and someone I can wear matching clothes with! My heart is SO FULL!
Thank you Dr Paoloni for truly listening to me, taking such good care of me and my family, and giving me the experience I truly deserved! We cannot thank you enough. I’ll be singing your praises and sending people your way for as long as I can!
If you need a new OB – check out River City Ob/Gyn. Just make one appointment, you won’t regret it!
– Kathy McCausland
